Frequently asked questions
The useful detail, up front.
What the system covers, how a trial works, what moves from WorkflowMax and where people stay in control.
SignBas3 is shop management software for sign companies. It brings enquiries, quotes, artwork, jobs, scheduling, purchasing, time, invoicing and reporting into the day-to-day workflow.
Sign manufacturers, installers, vehicle wrap shops, large-format print businesses and multi-department signage companies.
Yes. The guided import covers source preparation, user and status mapping, master tasks and representative reconciliation across clients, quotes, jobs, time, purchasing and financial relationships.
No. SignBas3 runs the sign-work workflow and prepares customer invoices, receipted supplier bills and approved payroll timesheets for Xero. Payment state can return to the job, while Xero remains the accounting and payroll system.
Yes. We recommend one controlled, representative workflow rather than filling an empty account with records nobody recognises.
The client opens a focused browser page for the current proof. They can comment, request changes or approve it, and the exact version, person and time stay on the job.
Yes. Incoming correspondence can be checked and matched to a job. Useful attachments such as permits, artwork and purchase orders can be filed to the correct Google Drive folder; uncertain items wait for review.
A focused iOS and Android companion is in pilot preparation for assigned jobs, QR scanning, site details, documents, photos, task completion and offline-safe timesheet drafts.
Yes. Staff use personal timesheets while authorised managers review the team week, missing time and labour actuals.
Purchase orders are connected to suppliers and jobs. Receiving records actual quantities, shortages and damage close to the delivery.
Yes. Each company authorises its own Google account and approved root folder; provider credentials remain server-side.
Fitch can answer questions from current jobs and files, investigate operational exceptions, prepare reports, organise incoming files and draft controlled work such as a scheduler prefill.
Important changes do not happen silently. Fitch prepares the work and presents it for review before it is applied.
Yes. Customer organisations operate in isolated tenant contexts with role-aware access. The same permissions apply when someone uses Fitch.
Invited users currently sign in through app.staging.signbas3.com and complete any required invite or workspace setup steps.
Use the in-app Support workspace or email hello@signbas3.com with a concise description and the affected record identifier. Never include passwords or one-time codes.