3 min guideUpdated August 2026App review required

Create and follow a support ticket

Create a SignBas3 support ticket with safe evidence, expected behaviour and the affected record so investigation can begin quickly.

Best forOwner / Admin · Sales / Estimator · Project Management / Production · Accounts · Installer / Field
Before you beginUse a representative record and confirm you have the permissions required for this area.

Step by step

  1. Open Support and start a New request.
  2. Enter a clear subject and describe what happened, what you expected and anything already tried.
  3. Include the affected job, client, quote or other record identifier in the description.
  4. Review screenshots or files for sensitive information before attaching them. SignBas3 records route, build, browser and timestamp diagnostics automatically.
  5. Submit the request, follow it under My tickets, and add replies or attachments to the same ticket until it is resolved and confirmed.

Good practice

One issue per ticket produces a clearer investigation trail.

If your workspace behaves differently, record the relevant job, client or record number and raise a support ticket so the team can investigate the exact context.