Frequently asked questions
The useful detail, up front.
What the system covers, how a trial works, what moves from WorkflowMax and where people stay in control.
SignBas3 is shop management software for sign companies. It brings enquiries, quotes, artwork, LED layouts, print production, jobs, scheduling, purchasing, time, invoicing and reporting into the day-to-day workflow.
Sign manufacturers, installers, vehicle wrap shops, large-format print businesses and multi-department signage companies.
Yes. The guided import covers source preparation, user and status mapping, master tasks and representative reconciliation across clients, quotes, jobs, time, purchasing and financial relationships.
No. SignBas3 connects the sign-work workflow with Xero, MYOB or QuickBooks, carrying job-linked invoices, supplier costs, approved timesheets and payment status between operations, payroll and finance while your accounting platform remains the ledger.
Yes. We recommend one controlled, representative workflow rather than filling an empty account with records nobody recognises.
The client opens a focused browser page for the current proof. They can comment, request changes or approve it, and the exact version, person and time stay on the job.
It maps selected Bounce LED modules across a calibrated sign face, calculates quantity, spacing, watts, lumens, series limits and Mean Well power-supply loading, then saves the production PDF and editable commercial detail with the job.
It monitors connected HP Latex production, matches correctly named print files to SignBas3 jobs, records actual substrate and ink cost, and alerts the team when ink falls below the tenant threshold. Selected low supplies become a reviewable draft purchase order; SignBas3 does not silently place an external order.
Yes. Incoming correspondence can be checked and matched to a job. Useful attachments such as permits, artwork and purchase orders can be filed to the correct Google Drive or Dropbox folder; uncertain items wait for review.
A focused iOS and Android companion is in pilot preparation for assigned jobs, QR scanning, site details, documents, photos, task completion and offline-safe timesheet drafts.
Yes. Staff use personal timesheets while authorised managers review the team week, missing time and labour actuals.
Yes. Approved weekly timesheets and job-linked labour hours can be handed to Xero, MYOB or QuickBooks so payroll and finance do not have to rebuild the week.
Purchase orders are connected to suppliers and jobs. Receiving records actual quantities, shortages and damage close to the delivery.
Yes. Each company authorises its own selected Google Drive or Dropbox account and approved root folder; provider credentials remain server-side.
Fitch can answer questions from current jobs and files, investigate operational exceptions, prepare reports, organise incoming files and draft controlled work such as a scheduler prefill.
Important changes do not happen silently. Fitch prepares the work and presents it for review before it is applied.
Yes. Customer organisations operate in isolated tenant contexts with role-aware access. The same permissions apply when someone uses Fitch.
Invited users currently sign in through app.staging.signbas3.com and complete any required invite or workspace setup steps.
Use the in-app Support workspace or email hello@signbas3.com with a concise description and the affected record identifier. Never include passwords or one-time codes.