3 min guideUpdated August 2026App review required

Record time when reception is unreliable

Save each time entry on the device when reception is unreliable, then retry synchronisation from Timesheet when connectivity returns.

Best forInstaller / Field · Project Management / Production
Before you beginUse a representative record and confirm you have the permissions required for this area.

Step by step

  1. Open Timesheet, choose the day, select Entry, then choose the job and task.
  2. Enter the start and finish times and a required Description of at least two words.
  3. Select Save entry even if the device is offline. The entry will show as Saved on phone.
  4. When reception returns, reopen or refresh Timesheet to retry synchronisation, then confirm the device-only badge clears.
  5. If the entry remains Saved on phone or shows Needs attention, keep the device record and ask a manager or administrator to compare it with the office timesheet.

Good practice

Daily entry remains more accurate than rebuilding the week after returning to the office.

If your workspace behaves differently, record the relevant job, client or record number and raise a support ticket so the team can investigate the exact context.